Shipping & Returns Policy

Mereyak specializes in luxury natural fibers and materials, carefully sourcing and handling each piece to ensure premium quality. We are committed to delivering your items securely and efficiently.

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1. Shipping, Taxes & Customs Policy

• Processing Times: All orders are processed and carefully prepared within 1 to 3 business days before shipment. You will receive a confirmation email with tracking information once your package is dispatched.

• Shipping Rates & Delivery: Delivery times are estimates directly provided by the postal carrier (USPS) and are not guarantees. Shipping costs will be calculated and displayed at checkout based on your delivery address.

• Transit Responsibility: Ownership and risk of loss pass to you upon delivery of the items to the carrier. Once a package leaves our facilities and is scanned by the courier, Mereyak Official transfers transit responsibility to the carrier. We are not liable for unexpected delivery delays caused by customs clearance procedures, holiday post backlogs, severe weather conditions, or foreign postal issues.

• Lost or Damaged Packages & Insurance Limits: To protect your investment, shipments include limited shipping insurance provided by the carrier. In the rare event of a lost or damaged package during transit, Mereyak Official’s financial liability is strictly limited to the maximum amount compensated or covered by the carrier's insurance policy. If your package is lost or damaged in transit, please contact us at contact@mereyakofficial.com so we can assist you in filing a claim.

• International Customs, Taxes & Duties: International orders shipped outside the United States and Puerto Rico may be subject to local import taxes, customs duties, country-specific VAT/GST, and administrative brokerage clearance fees imposed by the destination government. These additional charges are 100% the responsibility of the buyer. Mereyak Official has no control over these government fees and cannot predict their amount.

• Customs Documentation: For international customs purposes, we declare the commercial manufacturing value of the goods, which may differ from the final retail website price. Our brand operates under standard valuation criteria for manufacturing and cannot alter customs documentation or commercial invoices retroactively or illegally. Customs authorities reserve the right to hold packages for random physical inspections, which may temporarily extend delivery windows.

 

2. Return & Exchange Policy

• 72-Hour Notification Window: For all returns or exchanges (including normal returns, sizing issues, or damaged items), you must contact us at contact@mereyakofficial.com within 72 hours of delivery to request your return authorization.

• 30-Day Return Window: Once your return is authorized by our team, the physical items must be sent back and received by us within 30 days from the original delivery date.

• Return Eligibility: We accept returns of unused, unworn items with all original tags, labels, and protective covers attached.

• Exclusions: Worn, laundered, altered items, and personalized or custom-made pieces are strictly ineligible for return. Items marked as "Final Sale" cannot be returned or exchanged.

• Return Shipping Costs: Return shipping costs are the responsibility of the customer. We highly recommend using a trackable shipping service, as Mereyak is not responsible for items lost or damaged in transit during return shipping.

 

3. Damaged or Defective Items

If you receive an item that you believe is damaged or defective due to a manufacturing or shipping fault, please include your order number and clear photos of the damage in your initial 72-hour email notification so we can prioritize your claim for a replacement or a full refund.

 

4. How to Initiate a Return or Exchange

1. Email us at contact@mereyakofficial.com within 72 hours of delivery with your order number and the reason for the return or exchange.

2. Once approved, our team will provide you with return instructions and the authorized shipping address.

3. Pack the item securely in its original packaging to ensure it is not damaged during transit.

4. Ship the item using a trackable service within your 30-day window and email us your tracking number.

 

5. Refunds & Exchanges

• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within 7–10 business days.

• Exchanges: If you wish to exchange an item for a different size or color, please follow the 72-hour notification request process outlined above to ensure we can reserve your replacement item in our inventory.

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